info@premiumtours.pt
  • English
  • Español
  • Português
  • Translate with Google:

FAQs

Find out answers to our frequently asked questions.
If our FAQs didn’t help you, please contact us, we’ll be happy to help you.

About our tours

  • What’s included in a Premium Tours tour?

    For each tour there is a detailed description of what is, or isn’t, included on our site www.premiumtours.pt. Obviously we can adapt each tour to your specific preferences and needs. According to our values we want to guarantee clarity about what is included in each tour. One of our primary objectives is to give the maximum possible satisfaction in a completely carefree environment.

    Back to Top
  • Will the guide/driver be with us during all the visits to the inside of the monuments/museums?

    We like to be as clear as possible and that’s why we explain that our Premium Tours guide is also the driver. This guide/driver will share relevant knowledge and information during all of the time he’s driving you during your tour. However, many times, it isn’t possible for the guide to be with you you on your visit to the inside of the monuments/museums. This happens for two important factors:

    – Parking the vehicle close to the places you’ll visit is sometimes very difficult and time consuming. That’s why we opt for dropping you off as close to the monument as possible, sharing relevant information and focusing on the main points of interest while still inside the vehicle. The guide will also help you regarding the purchase of entrance fees so that you won’t have to wait in line. While our clients explore everything at their own pace, the guide will wait on the vehicle as close as possible. This way we believe you’ll save precious time of your travel, sparing you from losing time with logistic problems like parking the vehicle. That way we’ll save your time and greatly increase your comfort, something particularly relevant during very hot or rainy days.

    – Although Portugal is an incredibly safe country, when we also carry our client’s luggage, we avoid leaving the vehicle parked with the client’s belongings inside without the presence of the guide/driver.

    Given its flexibility, appealing value for money and the large number of places visited during one day, this tour model of a guide/driver is the selected one by the vast majority of our clients and we have a close to 100% client satisfaction as you can check on our TripAdvisor page.

    Of course that we offer personalized and tailor-made services. In case you want to be accompanied in 100% of your time in the monuments and museums, we can give you the option of being accompanied by 2 members of our team. In that case there will be a driver and a guide that will be at your service to go along with you during all your visits.

    Back to Top
  • Can we have visits with local guides?

    In some monuments our clients can enjoy, for an appealing price, the services of specialized local guides that will take you to discover monuments of great historic and cultural richness like, for example, the Convent of Christ and Knight Templars Castle in Tomar or the Joanine Library in Coimbra. The main advantage of this guided tours is that local specialized guides can share very detailed information about each place.

    The use of audio-guides is also a great complement given the detailed info it conveys (there are increasingly more places that offer this service).

    Back to Top
  • Do your private tours include meals?

    Yes. When stated, our tours include meals in carefully chosen traditional restaurants where you can be sure of excellent quality.

    Back to Top
  • Does the price of the Premium Tours tour include insurance?

    Yes. We are fully insured by Liberty Mutual Insurance covering:
    – public liability
    – road risks
    – personal accidents

    Back to Top
  • What's the advantage of choosing a private tour with Premium Tours?

    Our tours are thought out and designed to help you experience Portugal at its best: culture, cuisine, sites and landscapes. We are constantly striving to improve our programs and experiences with the help of our local partners to ensure you have an unforgettable time during your stay in Portugal. Travelling with our knowledgeable trained guides, in the convenience, luxury and safety of our modern fleet, you will discover a Portugal made up of places, people and traditions not often seen by the casual tourist.

    Back to Top
  • What's the difference between a private tailor-made tour and a normal coach trip?

    There are two main differences. Firstly, our private tours are carefully adapted to your preferences and requirements. Our guide’s attention is focused on you, and as well as itinerary, schedule and accommodation (on overnight tours), they can make any other changes according to your specific interest or needs. Secondly, our modern mid-sized people carriers, as well as being fully equipped to ensure your comfort and safety, also allow us to explore places that larger organized tours do not always reach, with your guide right next to you.

    Back to Top
  • Could you prepare me a tailor-made tour according my preferences of itinerary, activities and accommodation?

    Yes. We can organize the exact tour/experience you require, using our special knowledge of Portugal and Spain and our wide network of contacts. All you have to do is let us know what you want and we will surely exceed your expectations.

    Back to Top
  • I would like to book a tour but we have 10 people in our group. You only list prices for tours with a maximum of 7. Is it possible?

    Yes, of course. The maximum of 7 is mentioned because it is the maximum capacity of our vehicles. In cases like these, and in order to ensure maximum comfort & attention, we will use 2 vans. Please send us an email with your needs and we’ll send our prices immediately.

    Back to Top
  • Who are the Premium Tours guides?

    Our guides are carefully chosen for their relevant experience and then trained to give premium service. They know how to make you feel welcome, are highly knowledgeable about the places we visit and will do everything to make your experience relaxed, fun and enriching. Premium Tours guides are dedicated making each client feel not only completely satisfied and happy to return, but also like a friend. With our guides you will live unforgettable experiences travelling around Portugal!

    Back to Top
  • What’s the minimum age to go on a Premium Tours tour?

    There is no minimum age limit. For under-13s, we ask that you let us know when you reserve, so that we can provide the necessary safety equipment according to local law and to ensure maximum safety.

    Back to Top
  • Is Premium Tours a reputable and legally registered and recognized company?

    Yes. We are licensed travel and tourism agents and certified by the Portuguese Tourism Agency as Travel Agency under the number 3620. This accreditation can be checked any time at ‘Turismo de Portugal’ or through its agencies around the world. Of course, the best independent proof of our quality is feedback from our clients on our site (www.premiumtours.pt) and on the Trip Advisor page.

    Back to Top
  • What should I wear?

    This depends on the climate of your home country. If you come from a colder country you will probably need less warm clothing. On the other hand those from warmer countries may find they need more layers. In Portugal there is some difference in temperature between Lisbon and Oporto, where it is usually colder. South of Lisbon (Alentejo and Algarve) temperatures are usually even higher. More generally we advise that you wear comfortable clothes and shoes and bring some protection against rain. If you visit between November and March be prepared for lower temperatures (minimums 8-11ºC). Don’t forget that Portugal has 850 kms of coastline so bring your bathing costume. See below for average temperatures and rainfall in Lisbon and Oporto (North).

    Back to Top

Reservations & payments

  • How can I contact Premium Tours?

    By email: info@premiumtours.pt or by phone:
    +351 917 213 730 | +351 917 376 789

    Back to Top
  • How much time before do I need to make my booking?

    We don’t have a specific deadline, and in some instances we can arrange a tour with 2 or 3 days notice or even less. But ideally booking should be made up to 2 weeks before the tour is required in order to ensure availability and that the guide and equipment are completely prepared to give you the very best.

    Back to Top
  • How do I make a booking?

    In various ways:
    – by email booking@premiumtours.pt
    – on our site at www.premiumtours.pt
    – on facebook: Portugal Premium Tours

    Back to Top
  • How do I pay?

    Booking: Payment of your deposit (20%) can be made using one of two ways:
    1. PayPal (with your Visa, you don’t need to have a paypal account, we sent you a link and in a very easy way you pay using your visa);
    2. Bank transfer.

    Final Payment: can be made using one of three ways:
    1. PayPal (with your Visa, you don’t need to have a paypal account, we sent you a link and in a very easy way you pay using your visa);
    2. Bank transfer;
    3. In cash

    Back to Top

Cancellation policy

  • What if I need to cancel?

    Premium Tours will not charge cancellations if they happen until 48h before the scheduled time for the service to start. In case the cancelation is done after 48h to the scheduled time for the service to start 25% global service price will be charged. This penalty will never be less than 25 euros and no more than 250 euros.

    Back to Top

Feedback

  • Where can I see what other customers say about their experience with Premium Tours Portugal?

    Our clients evaluate us as excellent/very good on tripadvisor and website visitor’s book. There you can read all the reviews of our clients!

    Back to Top
  • I loved our tour! How can I give you feedback?

    You can write a review on Tripadvisor, leave a comment on one of our social media like facebook or google+ or send us an email to geral@premiumtours.pt. The reviews on Tripadvisor are a great help to promote our tours and helping other tourists to choose what to do in .

    Back to Top

Contacts

Email

info@premiumtours.pt

Phone

(+351) 917 213 730
(+351) 917 376 789