– Up to 30 days prior to the arrival no penalties applied. The exceptions are entrance tickets, third party activities, hotel Bookings, and transaction fees. This will be evaluated one by one depending on each provider policy;
– 30 Days to 15 Days prior to arrival: 20% of Penalty;
– Less than 15 days prior to arrival: 100% of Penalty. However, Premium Tours reserves the right to evaluate the possibility of making a partial refund.