Privacy and Cookies Policy

Private Premium Tours, lda with head office at Rua Rio do Freixo, Nº5 1º Esq, Charneca – Venda do Pinheiro, District of Lisbon, respects your privacy and is committed to protecting the personal information that you provide us.

Privacy Policy

Premium Tours collects Personal Information provided solely by you for properly responding to your requests, such as for processing of your orders or bookings and sending newsletters or new promotions by email.
We collect and store only the information that you provide us such as name, address, email or phone number.
Each time you access to our website, we will record your IP number (the direction of your computer), to determine from what part of the World are you visiting us and how much time passes in each session. We don’t associate the IP address with any Personal Information that you provide us.

Cookies Policy

What are cookies?

Small files that are stored on a user’s computer via the browser, retaining only information related to the visit, such as nationality, language, pages visited, preferences, not including the registration of personal information.

What do the Cookies?

It’s helpfull to determine the usefulness, interest, and the number of users of the website, allowing a faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

What kind of cookies we use?

Session cookies, which are temporary cookies that remain in the cookie file of the browser of the user until you leave the website. The information collected by these cookies is used to analyze traffic patterns on the web, allowing to identify problems and provide a better browsing experience.

How can manage cookies?

All browsers allow the user to accept, decline or delete cookies, namely by selecting the appropriate settings on the appropriate browser. Cookies can be configured in the ‘options’ or ‘preferences’ of the user’s computer browser menu.
Note, however, that disabling cookies may prevent correct operation of some web services which may affect, partially or totally, the navigation on the website.
See information on how to manage cookies in most common web browsers:
Internet Explorer
Firefox
Chrome

Use of Artificial Intelligence (AI) Chatbot

To enhance our customer service and provide quicker assistance, our website features an automated virtual assistant (chatbot) powered by artificial intelligence (AI), developed using OpenAI technology and integrated through the Make.com automation platform.

When interacting with the chatbot, the following personal information may be collected, only if voluntarily provided by you:

• Name
• Email address
• Phone number
• Content of your messages

This information is used solely to help respond to your inquiries, offer suggestions, or direct your message to our specialized team. While we strive to ensure that the chatbot provides accurate and helpful information, it may occasionally generate incomplete or incorrect responses. We advise users to confirm critical information with our human staff.

All interactions with the chatbot are processed in compliance with the General Data Protection Regulation (GDPR), and your data will not be used for any purposes other than those described above. You can exercise your rights of access, rectification, or deletion by contacting us at [email protected].